Paradoxes of Engagement: Less Video, More Understanding

Does widespread video conferencing lead to less trust and lower performance?

Photo by Mimi Thian on Unsplash

The conventional wisdom about video conferencing being a better means to communicate than audio-only approaches (like teleconferencing) had become well established even prior to the pandemic when Zoom and other video-centric tools have become central to the conduct of business, school, and everyday life. Consider this find…